Customer Journey

There are many avenues you might come across us. You may have visited our website or have seen our office located in Pride Park, near Derby Arena. A friend may have recommended us or you might have bumped into one of our Angels out and about and got chatting!

So, what are you to expect on your journey with us? We have created a list of steps to show you how we work and how your order process will unfold.  This is so you know exactly how we function and what to expect next!

Ideas

When you have an idea of what you would like to print, pop it in an email or give us a ring. We will compile some ideas together and email you a quote. If you have no idea – don’t worry – get in touch and we’ll do the thinking for you!

Artwork

If you are happy with your quote and would like to proceed, we would now move on to the artwork. If you have artwork ready, send it over to us and we will create a proof for you using our trusty 12 point check. If you are stuck for ideas or need artwork creating, our design team is on hand to create something fabulous for you.

Approval

Once we have artwork, you will need you to approve it before it goes to print. We will do our very best to point out any mistakes because we want your order to be as perfect as possible.

Payment

Once your artwork is approved, it is sent to print and we will email you an invoice. This will need to be paid before delivery or upon collection, whichever suits you best! Some clients have a credit account and in that case, the job will be despatched as soon as it is checked, packed and ready.

Turnaround

Typically, your printing takes 5-7 working days from approval. If, however, you need a speedy job, let us know and we can arrange this for you. Some jobs can be produced the very next day so, it’s always worth an ask!

Delivery

Once your order is ready we can deliver this to you or a third party address. Alternatively, you are welcome to collect from our office near Derby Arena. Customers are always welcome here, especially if you are bringing a four-legged friend with you! We love animals!

Feedback

Once you have received your order we would LOVE to hear from you! Any feedback is greatly appreciated and there is nothing better than hearing back from a satisfied customer! If there is any way in which we can improve – please do let us know.

Your print journey doesn’t have to stop here! Keep an eye on our website, follow and like our social media pages or drop us a line on 01332 418377 to see what we are up to. Get involved!




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If you need PRINT, you've come to the right place.

Choose Essential Print Services to take care of your print requirements.

We are a printing company based on Pride Park in Derby and we pride ourselves on making professionals look professional, by offering competitive prices, exceptional customer service and spectacular print. Our 'Customer Reviews' show just a few of our many satisfied customers.

From business cards, brochures and leaflets, through to folders, flyers, banners and promotional items, we can handle anything from conventional full-colour print to some of the most bizarre print requests.

If you need a printer, who will look after you, every step of the way, call 01332 418377.

OPENING TIMES:
Monday to Friday, 9am - 5.30pm
If you have an urgent enquiry out of office hours please, call 07809 361708.

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